Yes! A multilingual helpdesk is available to support you.

Yes! Via Academic Software you’ll have the option to upgrade to a paid plan with student benefits, but there’s no obligation.

Yes. Tresorit uses end-to-end encryption. Only you can access your files, and they’re stored in EU-based servers.

Any higher education student who buys a laptop through academicshop.com and is enrolled at a school that works with Academic Software.

You’ll get it via email right after your purchase. Don’t forget to check your spam folder.

Log in to Academic Software, search for “Tresorit”, and click “Redeem voucher”. Then follow the on-screen steps.

Check your spam first. Still nothing? Email info@signpost.eu with your name, order number and school.

Tresorit is not included by default in your school’s software package via Academic Software. 

But no worries: even if you do not buy a laptop through academicshop.com or are already using your own device, you can buy Tresorit separately through the Academic Software platform.

Tresorit will notify you. You’ll have the option to upgrade to more storage if needed.

Yes – it works on Windows, Mac, Android and iOS.

Absolutely. You can share files with classmates or others – even if they don’t use Tresorit.

The rental deposit is a guarantee for the device. 
You will get the deposit back when you return the device in good condition at the end of the contract.

By signing the rental contract, you automatically give consent for direct debit. 
We arrange the payment collection around the 5th of each month, so you don't need to do anything further.

Then you’ll need to transfer the amount manually. 
Please use this bank account number: 
BE70 7360 4491 6825 
Be sure to include your rental agreement number in the payment reference. 

To the following bank account number: 
BE70 7360 4491 6825 
Don’t forget to add your rental agreement number as the reference. 

You pay the rental deposit online during the order process, after signing the rental contract. 
Did the payment fail? 
Place a new order. You will automatically receive a new payment link. 

This may happen if the device has not yet been returned or processed administratively. 
Send us an email at finance@signpost.eu 
If you've already returned the device, please include proof of return. 

No, paid rental fees are non-refundable, even if the device was not used. 
However, the rental deposit can be offset against any costs (such as termination fees or damage). 

Always request proof of return when returning the device. This serves as proof of the return date.

Send us an email at finance@signpost.eu. and include the details of the person who placed the order and is responsible for the payment:

• Full name of the parent/guardian (legal representative)

• Email address

• Address: street, house number, box, postal code, and city/town

• Full name of the student

• Order number or rental contract number (if you still have it handy)

Soon, you will also be able to easily access your invoices, rental contracts, and other documents via My.Signpost.

Yes, you can cancel your order free of charge up to 14 days after delivery. This is your legal right of withdrawal. Please note: this only applies if the device has not been used. Once the device has been switched on, we can no longer take it back.

After those 14 days, cancellation is no longer free of charge.

• Did you purchase a device? Then you can no longer return it after this period.
• Are you renting a device? Then you can still cancel, but a termination fee will be charged according to the rental agreement.

After placing your order, laptop will be delivered within five working days. You can choose delivery to your home address, student room, or any other location. Delivery is always free.​

Order before September 1st to ensure your laptop arrives in time for the start of the school year. 
Always check the homepage of our webshop for the latest deadlines. 

Orders can be placed during the entire year, also after September.

Check the delivery status via your My.Signpost account. 
There, you can immediately see if the laptop is on its way.

Have you moved, changed your bank account number, or are you/your child leaving the school? 
As the renter, you are responsible for informing Signpost of any changes. 
➡ All changes must be reported in writing via email: ✉ finance@signpost.eu 
We do not accept changes by phone. 

The rental agreement is made directly between you and Signpost, not through the school. 
So if you report a change to the school, it will not automatically reach us. 

If your laptop isn’t working, don’t worry. You don't need to send in your device or wait for days. You can easily report a repair through this form. 

Every device from academicshop.com comes with a standard 3-year full-service warranty, including on-site repairs.​ That means a technician will come to your dorm room, home address, or campus to carry out the repair.

Request a repair by filling out this form: orders.signpost.site/createFieldServiceTicket.php. ​
Our helpdesk is multilingual and, if needed, can even temporarily take over your screen to assist you remotely.

This usually happens when your school blocks the account after you/your child leaves the school. 
Contact our helpdesk to request a document to unlink the laptop from the school. 

Are you/your child still enrolled at school? Then please contact the school first. 

For technical issues or questions, you can always contact the Signpost helpdesk. 

They are available by email or phone and assist you in your preferred language.  You can also find an overview of your devices, warranty status, and support requests in your MySignpost account.

There is an optional insurance policy available that protects you against unexpected damage or theft. 
This coverage costs €99 incl. VAT and is valid throughout your entire time as a student. 
It gives you peace of mind if something unexpected happens.

You have three options:

1. Keep the laptop until the end of the contract 
   You pay the remaining rental amount all at once. 
   No early termination fee is charged, and you continue to benefit from service and warranty. 
   The rental deposit will be released and deducted from the remaining balance.
   
2. End the contract and return the laptop 
   Return the laptop to Signpost/the school mentioned in your contract. 
   Include the completed and signed return form. 
   Without this document, we cannot cancel your contract. 
   Our technician will inspect the device afterwards. 
   If there is any damage, €39 per issue will be charged (deducted from the deposit). 
   The rest of the deposit will go toward the early termination fee. 
3. Let the contract continue 
   Nothing changes — you simply continue monthly payments as agreed. 
   

No, paid rental fees are non-refundable, even if the device was not used. 
However, the rental deposit can be offset against any costs (such as termination fees or damage). 

Always request proof of return when returning the device. This serves as proof of the return date.

First, notify us via finance@signpost.eu 
Send your laptop with accessories (charger, case, etc.) to: 
Signpost Belgium 
Bouwstraat 14 – Y1 
9160 Lokeren 

Be sure to include the return document in the package. 
- If there’s damage, we charge €39 per issue. 

Once your return is processed in our warehouse, you’ll receive a final invoice by email. 
Send us your shipping proof so we don’t charge extra rental days. 

Yes, you can cancel your order free of charge up to 14 days after delivery. This is your legal right of withdrawal. Please note: this only applies if the device has not been used. Once the device has been switched on, we can no longer take it back.

After those 14 days, cancellation is no longer free of charge.

• Did you purchase a device? Then you can no longer return it after this period.
• Are you renting a device? Then you can still cancel, but a termination fee will be charged according to the rental agreement.

The best laptop for you depends on the study program you’re following and the specific requirements set by your school or university. Some programs – like graphic design or engineering – need a powerful laptop with a dedicated graphics card and lots of memory. To make the right choice, we recommend starting from the ordering page of your school or university. There you’ll find a selection of laptops that have been specifically chosen to match the needs of your study program.

The ideal screen size depends on how you’ll be using your laptop. Here’s an overview based on usage intensity:

For light tasks (14-inch recommended)​

Perfect for students who mainly use web applications, word processing, email, presentations, and online classes. ​ Lightweight and easy to carry. ​ Ideal for programs like languages and Literature, Social Sciences, or Law

For medium tasks (14-16 inch)

Great for multitasking, working with large documents, data analysis, or standard photo editing.

• ​ A solid balance between portability and performance​
• Suitable for programs like Economics, Teachers training, Applied Psychology, Computer science, and more

​ For heavy tasks (16-inch recommended)

Essential for demanding software like AutoCAD, Blender, Premiere Pro, SPSS, MATLAB, or AI tools

• Powerful CPU + GPU + large RAM capacity​
• A must for students in STEM, Architecture, Audiovisual design, or Data science

When ordering your student laptop, you can also choose from a wide range of accessories — like a wireless mouse or laptop bag. 
Want to set up a productive workspace at home or in your dorm? Consider a monitor, docking station, keyboard, or external hard drive. 

All accessories are delivered together with your laptop for a smooth start to the academic year. 

You can find the full range on your personalized order page or via Academicshop.com.

At academicshop.com, you can choose between Windows 11 Pro laptops and Chromebooks. Both operating systems have their own advantages, depending on your study program and how you plan to use your device.​

Windows 11 Pro is the most powerful and flexible option we offer. It’s suitable for nearly all higher education programs — especially if you need to work with specialized software such as SPSS, AutoCAD, Adobe Creative Cloud, or programming languages. Windows is compatible with almost all tools used by colleges and universities, and gives you maximum freedom to personalize your laptop to your needs.​

Chromebooks, on the other hand, are lightweight, fast, and ideal for cloud-based work. They’re perfect for basic tasks like taking notes, attending online classes, browsing, emailing, and using Google Workspace (Gmail, Docs, Drive, etc.). A Chromebook is a smart choice for study programs that don’t require heavy software, and for students who value simplicity and ease of use.​

Want to be sure you’re choosing the right operating system?​ Check the recommendations on your school’s order page. There you’ll find clear advice on which type of device and operating system best suits your study program.

The size of your laptop has a big impact on your overall user experience. It determines how easy it is to carry and how comfortable it is to work on.​

If you often take your laptop to class or the library, a compact 14-inch model is ideal. These devices are lightweight, fit easily into a backpack, and typically weigh just 1.3 to 1.5 kg. They offer enough screen space for most tasks while remaining portable and flexible.

​ If you mainly use your laptop at home or in your student room — and frequently work with multiple windows or visual applications — a larger screen size, like 16 inches, offers more comfort.You get more screen space for multitasking, graphic work, or technical applications. Keep in mind, though, that these models are heavier and less mobile.​

So, think about where you’ll mostly be using your laptop. Portability calls for a smaller size, work comfort benefits from a larger screen.

Choosing the right student laptop starts with answering a few simple but essential questions:​

1. What programs will you be using?​ Every study program has its own technical requirements. A communication or psychology student has different needs than someone in a STEM or design field. Through Academicshop.com, you get access to a range of devices carefully selected in collaboration with your college or university. That way, you're sure your laptop can handle the software you'll need during your studies.​
2. Which programs will you be using?​ Will you mainly work with Office, a browser, and a learning platform like Toledo or Canvas? Then a basic laptop with an entry-level processor such as AMD Ryzen 3 or 5 and 8 GB RAM will do the job. Are you using more demanding software like Adobe Creative Cloud, AutoCAD, Revit, SketchUp, MATLAB, SPSS or AI tools? Then you’ll need a more powerful configuration: AMD Ryzen 7 or 9, 16 to 32 GB RAM, and a dedicated GPU like an NVIDIA RTX or A-series.​
3. Will you mostly use your laptop in one place or carry it around often? ​ If you commute daily or frequently switch classrooms, a lightweight 14-inch laptop with a slim profile is a smart choice. If you mainly use your laptop at home or in your dorm room, you can go for a bigger and more powerful 16-inch model.​
4. What screen size do you prefer?​ That depends on your personal preference and the kind of work you do:​

• 14 inch is compact, light, and portable – ideal for note-taking, research, and video classes.​
• 16 inch gives you more screen real estate – great for multitasking, creative projects, and editing images or videos. ​
• Want even more comfort at your regular study spot? Combine your laptop with an external monitor and docking station.​

In short: The ideal student laptop matches your study program, software needs, and lifestyle. Academicshop.com helps you choose with personalized recommendations tailored to your school and field of study.​